Email Customer Service
Toll Free 1-800-652-2321 Extension 212
Fax Number: (614) 471-1190

Customer Service is a very important part of our business. Please contact us with any comments of problems you may have with our products.

If you wish to speak to a customer service representative by phone our service line hours are:

8:00 am-5:00 pm Monday-Thursday EST
8:00 am-4:30 pm Friday EST
Closed Weekends


Navigate to Lawn & Garden, choose the correct product category and find your product. Manuals are under "Documents" tab.
Please allow up to 7 business days to receive your parts.
Ohio Steel does not sell directly to consumers, we sell to distributors and retailers where consumers may buy our products.

Ohio Steel Industries Warranty Parts Order Form

Please fill out the information below. we apologize for any inconvenience this missing/defective part may have caused you. We will ship out your item within 1-2 business days. Please allow for shipping time. Thank you for your business.

Our Quality is very important to us. Please take a few moments and answer the following questions.

  1. Was your box damaged?
    Yes    No

  2. Was your box opened?
    Yes    No

  3. If missing bolts, was your bolt bag opened?
    Yes    No

  4. Are you pleased with the quality and workmanship of the materials used in the product?
    Yes    No

We welcome comments to help us improve our products. Please feel free to submit your comments or suggestions in the box below:

Thank you for taking the time to help us improve and assist you with your Ohio Steel Industries Products.