CUSTOMER SUPPORT

Email Customer Service

Toll-Free 1-800-652-2321 Extension 212

Fax Number: (614) 471-1190

Customer Service is a very important part of our business. Please contact us with any comments of problems you may have with our products. If you wish to speak to a customer service representative by phone our service line hours are: 8:00 am-5:00 pm Monday-Thursday EST 8:00 am-4:30 pm Friday EST Closed Weekends.

FAQ
Where can I find my Owners Manual?

Navigate to Lawn & Garden, choose the correct product category and find your product. Manuals are under “Documents” tab.

Where do you ship from?

Columbus, Ohio

How long for an order to ship?

Please allow up to 7 business days to receive your parts.

Can I buy directly from Ohio Steel?

Ohio Steel does not sell directly to consumers, we sell to distributors and retailers where consumers may buy our products.

Ohio Steel Industries Warranty Parts Order Form

Order Form

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